Jira Cloud Service Desk Knowledge Base

Choose link to a confluence space.

Jira cloud service desk knowledge base. The company addresses this problem by offering customers the ability to integrate jira service desk with atlassian confluence which the firm describes as a knowledge base for teams to create. You can link a space to a service desk project if confluence and jira service desk have the same atlassian cloud domain name. Manage and administer next gen service desk projects. The search results will be displayed as a list in the knowledge base custom.

Integrate jira service desk cloud with aws service catalog. Learn the differences between classic and next gen projects. Manage and administer next gen service desk projects. The knowledge base custom field for service desk is a custom field that can be used in jira issues in order to display knowledge base content in service desk tickets.

With one click in the configuration menu that little cog icon in the top right corner you can create a new knowledge base space in confluence where your agents can add self help documentation. When you pair jira service desk with confluence you can create knowledge bases self service resources for your customers to mitigate incoming tickets. To create your team s new knowledge base and link it to your service desk project. Create a knowledge base space in confluence and link it to your service desk right from jira service desk.

This feature was originally developed for the atlassian cloud platform. Read confluence cloud licensing and pricing to learn more. Set up a knowledge base in next gen service desks. Give permission to link assets from a next gen help center.

Letting customers help themselves by searching for articles in the help center. Your service desk agents will need a confluence license to create and edit knowledge base articles. Granted it expects you to have the same accounts in. The service desk knowledge base benefits your team and your customers by.

From your service desk project go to project settings knowledge base. Guide to link knowledge base to jira service desk for unlicensed user. A confluence based knowledge base can automatically be searched for articles pages via this field. However service desk customers won t need a license to view these articles.

What licenses do i need for confluence as a knowledge base for jira service desk integration.