Jira Cloud Service Desk Users

Provide it service and support without the cost and complexity of traditional itsm solutions.

Jira cloud service desk users. Premium users have 1000 global and multi project rules per paid user per month. Jira service desk is built for it and service teams providing them with everything they need for out of the box incident problem and change management. Manage and administer next gen service desk projects. Jira service desk cloud standard is the service desk you know and love today.

200 users in jira cloud premium will have 200 000 monthly global multi project rules per month. If you are deploying jira service desk on premise and have customer credentials in an ldap or active directory you can set up jira service desk to create users from that directory. Jira service desk cloud premium helps teams confidently scale jira service desk across their organization by offering unlimited storage a financially backed 99 9 uptime sla and 24 7 premium support with a 1 hour response time. Integrate jira service desk cloud with aws service catalog.

Jira service desk product guide. Deliver exceptional it service fast. Manage and administer next gen service desk projects. To add customers in bulk in jira service desk.

Set up service desk users to work on requests. Learn more about synchronizing data from external directories. Cached at 6. Jira service desk server.

If someone else is the rule actor they must set the rule actor to be themselves or the automation for jira user before making changes. Connecting to an ldap directory in jira service desk. Microsoft active directory this option provides a quick way to select ad because it is the most popular ldap directory type. Spin up new services with jira service desk s intuitive codeless setup and configuration.

Whether you re fielding help requests from your email inbox or you re already a service desk super user we ll help you navigate choosing the right product setting it up and learning best practices. Learn the differences between classic and next gen projects. Add a directory and select one of these types. We pulled together resources covering what you need to know to get started with jira service desk cloud.

Integrate jira service desk cloud with aws service catalog. With the jira service desk cloud we host jira service desk in the cloud for you and set up your instance instantly after a 7 day free trial subscription pricing is month to month. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Default group settings may result in customers provisioned from your identity provider to be.

Ldap you will be able to choose a. Similarly to cloud unless users with administrator privileges are licensed as jira service desk agents these users will not have access to jira service desk specific features sla s queues jira service desk reports per jira applications and project types. Customer permissions for your service desk and jira site. This restriction doesn t apply to global admins.