Jira Service Desk Integration With Salesforce

Therefore the above guidelines for licensing across maximum users still apply.

Jira service desk integration with salesforce. Connect both salesforce service cloud and jira by authenticating them on automate io platform. Works with jira data center and jira service desk. For example if you re running jira software 500 users and jira service desk 25 agents on the same instance you should purchase the 500 user tier for apps. Coming soon support for more salesforce objects and fields.

For jira 8 x go here. While this app has features specific to jira service desk the app is technically available across the whole jira instance. Extend the capabilities of salesforce and jira with sinergify. View contact and account information from within jira service desk requests.

Jira service desk has out of the box itil processes and features like slas and automation to help your it team accelerate service delivery. Start the free demo migration to see how the migration tool will move 20 random records from your salesforce to your jira service desk accounts. Jira service desk combines the jira workflows and task management features you love with a self service portal so your employees can ask for help with ease. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note.

Goldfinger holdings crm plugin for jira allows you to automatically exchange data between jira and crm displaying crm data on your jira issue screen and jira data in your crm system it is highly configurable supports many to many mappings in both directions and supports custom fields and objects. Speeds up jira service desk adoption while fully utilizing crm capabilities of salesforce. How to integrate jira salesforce service cloud in 3 mins. Automatic match of reporter with salesforce contact in all jira service desk requests.

It has been designed to be compatible with jira software jira core jira service desk jira ops and jira on premises. Salesforce customers can track jira issues within salesforce and see communications from both platforms. Choose jira and select one of its events as a trigger that ll start the automation. Jira server jira cloud and jira service desk connector.

The atlassian verified vendor is servicerocket which provides three types of jira integrations. For jira 7 0 or later the app tier should match the maximum tier of the licensed jira products on your instance. The connector works with standard and custom objects in sales cloud service cloud marketing cloud and community cloud. Jira server jira cloud and jira service desk connector.

The atlassian verified vendor is servicerocket which provides three types of jira integrations. Then check the outcome in the future platform and if everything s fine proceed to the full data migration process. Select an action event from salesforce service cloud which will run every time the trigger event occurs.