Jira Service Desk Metrics Reports

Jira service desk offers a variety of reports to help you track vital metrics including slas time to resolution customer satisfaction and performance tre.

Jira service desk metrics reports. The dashboard lends itself very well to reporting with its support of customized layout multiple dashboard pages and ability to change the look and behavior of each gadget. Arsenale dataplane jira reports are designed for metrics focused technical product and project managers who require sophisticated charting and analysis of kpis and trends in their jira data. However the metrics article views and problems solved by articles are only shown at an aggregate level. Gantt chart report timesheet report jira sql plugin are available for download from the atlassian marketplace.

Analyse your jira projects with serviceclarity to collect detailed metrics including timings story points and priority. By default kanban boards have a list of reports available so you can track your team. Can prepare cross project reports if the same sla metric is used in more than one project. You can also create your own custom reports to query any combination of performance data.

Improve customer satisfaction by providing real time kpi reports on the services you deliver. Being the first visible screen after entering jira the dashboard enjoys great visibility and has become the primary place in the system to view reports of jira data and connected systems. Jira service desk provides powerful real time reporting so you can see your team s performance metrics and better understand trends in your workload. Custom jira agile reports metrics tarun mathur dec 08 2013 is there a way to generate custom jira agile reports and metrics such as effort variance defect density productivity etc.

Gives you detailed listing on sla metrics of jira service desk full control over filter parameters allows use of custom date intervals based on created updated resolved date and even sla stop date. Reports for kanban projects these reports can not be customized for that additional reports e g. Jira service desk comes with built in reports for article usage and article effectiveness.