Jira Service Desk Portal Examples

Learn the jira fundamentals that power jira service desk jira products share a set of core capabilities that you ll want to understand to get the most out of jira service desk.

Jira service desk portal examples. In this post we will show how configure and customize it using both out of the box features and specific addons. The dashboarding functionality is part of jira software and jira core but not of jira service desk. Deliver exceptional it service fast. To have some insight on the status of tickets your service desk users can have a look at the requests page from the link at the top right corner of the portal where they at least have some overview of the tickets they reported or that have.

Portal is the name of customer point of access for jira service desk request. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Provide it service and support without the cost and complexity of traditional itsm solutions. With jira service desk cloud the option for a custom domain is currently not an available feature you can configure for your jira service desk portal on your atlassian cloud site.

For example your plugin can use a jira service desk ui module to add a panel to the top of customer portals. Jira service desk ui modules allow plugins to interact with the jira service desk ui. Basic customization jira service desk out of the box provides some graphical customizations like. Apps like theme extension for jira service desk give us the power to make necessary and more advanced modifications to the portal.

We have an accepted feature request allow custom domains for cloud apps open in our public issue tracker that you can comment on vote on or watch for future. The examples in this guide were last tested with jira service desk 3 1. For more information see about jira modules. Portal logo and colors names and project descriptions and so forth as.

Just by following an easy four step process we can create a unique customer portal with clearer simpler and more intuitive user interface which significantly changes how user interacts with our service desk. Spin up new services with jira service desk s intuitive codeless setup and configuration. The jira service desk domain objects are built upon peer jira platform counterparts. For example service desks are based on projects.

Each service desk project in jira service desk comes with its own customer portal with configurable request types. To customize your jira service desk portal see configuring the customer portal from our jira service desk cloud documentation and best practices for designing the customer portal. Jira service desk server and the jira platform. Follow proven patterns for setting up jira service desk for it and software development teams.