Jira Service Desk Project Automation

View the latest changes.

Jira service desk project automation. Project and issue tracking. When deleting a jira service desk project the service desk data related to the project should be deleted as well. Last modified on jul 1 2020. At a global level it will be called automation rules in your jira menu or simply project automation at a project admin level.

Manage any business project. Feel free to vote on the feature request create linked issue automation rule in our jira service desk server project of our public issue tracker. For futher differences between jira service desk server and jira service desk cloud feel free to reference. When you configure a rule you can specify whens and ifs then use the webhook to define your action.

A jira service desk webhook is a then action in an automation rule. They are easy to set up and can help automate much of the work from assigning tickets to closing resolved ones. Please note this particular functionality is not yet available with jira service desk server. One of the best features of jira service desk are the integrated automations.

A new user service request that creates 5 subtasks when the parent issue transitions to the assigned status. Create a new service desk project. Every jira cloud instance now has automation as a built in native feature. So let s explore what we can do with them.

Hi i have setup a project automation rule for the following scenario. While this app has features specific to jira service desk the app is technically available across the whole jira instance. Delete the new project. Get the low down on the latest and greatest changes in automation for jira server.

Assuming that this is a newly installed jira service desk. Service desk and customer support. So at this point we have the parent as assigned and the 5 subtasks start with the assigned status also. The automation rules still exist in the database.

For example this image shows a rule that uses a webhook to page second level support when a time to resolution sla is about to breach. For versions of jira prior to 7 0 the app tier should match the licensed user tier for jira. For example you can set an automation rule that alerts an agent when a high priority issue is created. Only project and global admins will be able to see the automation section.

Create jira service desk rules audience jira automation is designed for product owners scrum masters program managers product managers jira project administrators and jira administrators.