Jira Service Desk Project Categories
Very convenient for jira admin role.
Jira service desk project categories. This abbreviation is the foundation of how work is tracked and referred to in jira service desk. How to assign a project category. Select a project category and click save details. Jira core is the default application of jira and will always be present in a jira instance.
Choose the jira icon projects. You ll see issue keys. I ve searched the community and documentation but i can t seem to find out exactly what the purpose of project category is. Together with an request s sequential number they form a unique identifier called an issue key.
We use project categories to group projects that share similar purposes and therefore share issuetype screen workflow etc. When i took a look at my new project s details i noticed a field called project category. You may also choose to include other applications in your instance such as jira software or jira service desk. Go to your project and click project settings.
What is jira service desk. Below the list of existing project categories enter a name and description. Change your next gen service desk s project key. Project keys provide a shorthand for the requests in your service desk.
How to create a project category. So i m a jira newbie and creating my 1st project we re using service desk cloud. From the sidebar select details.