Jira Service Desk Project Permissions

He can t see all issues inside the project ok he is not able to see a.

Jira service desk project permissions. If you re a project administrator you can configure your jira service desk project to empower your agents so your customers can get help for their requests. The browse project permission may make project details visible to all users in directories and while searching jira. Jira service desk support. A project administrator is someone who has the project specific administer project permission but not necessarily the global jira administrator permission.

You can t edit project permissions or roles on the free plan for jira software or jira core and you can t configure issue level security on any free plan including jira service desk. You do not need to be a jira administrator with global privileges to modify permissions schemes in your service desk projects. Find out more about how project permissions work in free plans. Working on bug reports with jira software teams.

Even if i grant permissions just to a restricted group of users the ones that couldn t see the project can see the project inside the all project list. In jira service desk project administrators are allowed to change permissions. Give other jira users permission to view service desk issues. There s a known issue when granting a user custom field value reporter current assignee or group custom field value the browse project permission.

You can t edit project permissions or roles on the free plan for jira software or jira core and you can t configure issue level security on any free plan including jira service desk. Jira service desk global and project permissions. Choose who can access the portal and send requests to the it service desk customers my team adds to the project only people you add to the project can access your portal via a url or the help center. Based on global permissions a project admin can choose to open up a service desk to any customer who raises a request or limit it to customers added by their team.

Jira service desk provides a standard permission scheme jira service desk permission scheme for project that automatically gives your service desk users the correct permissions for the project role they are in for example adding agents to your service desk will add users to the service desk team role. This page shows the permission configuration for a standard jira service desk permission scheme. If you choose to use custom permission schemes the permissions in the following table are mandatory for the project roles in the typical service desk context. If you configure the permissions for the roles differently than shown in the table and run into problems you can find the explanation of the problems and how you can fix them on.

The project permissions you can set depend on how your jira admin set global customer permissions.