Jira Service Desk Project Roles

Next gen service desk projects have simpler project configuration and give project admins more control over set up without involving a jira admin unlike classic projects where one is required to configure schemes and screens. To take advantage of jira s powerful project permission management features upgrade your plan. Including them the service desk users role in jira service desk server see licensing and application access.

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These are used only when a new project is created though and you can remove them after creating the project they really are just templates.

Jira service desk project roles. While this app has features specific to jira service desk the app is technically available across the whole jira instance. To invite an agent to work within a specific service desk project either invite them using the option on the project sidebar or add them to the jira service desk team role of that specific project. Administrators people who administer a given project. Shani mamka apr 25 2017.

The difference between classic and next gen projects. Mandatory permissions by project roles. Developers people who work on issues in a given project. Click the title of the project that you want to assign permissions to.

If you grant permissions to groups or individual users instead of the roles and security type some functionality in your service desk might be disabled. If you choose to use custom permission schemes the permissions in the following table are mandatory for the project roles in the typical service desk. See adding agents to a project. Project roles also allow for delegated administration.

Project administrators assign members to project roles specifically for their project s. Therefore the above guidelines for the license tier still apply. Jira administrators define project roles that is all projects have the same project roles available to them. You can t edit project permissions or roles on the free plan for jira software or jira core and you can t configure issue level security on any free plan including jira service desk.

Type the group or user names you want to add to a role. Within jira all users are assigned to one or more project roles depending on how much access to data a particular user is granted. Find out more about how project permissions work in free plans. If you go to admin roles then you ll find the list of roles has space for default users and groups.

Jira does however have default members for roles. Project roles for jira is a simple way to see users and groups and their roles in a particular project. Configure a classic service desk project as an administrator set up service desk users to work on requests set the service desk users up so they can effectively resolve requests for customers. Click the add users to a role link.

Click users and roles. The default roles in jira are.