Jira Service Desk Project Settings

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Jira service desk project settings. Jira core is pitched as a marketing project management solution and we have so many projects that have the same implementation. Service desk has pre configured time metrics to cover the most common it requirements but you can modify these or create your own as needed. Next gen service desk projects have simpler project configuration and give project admins more control over set up without involving a jira admin unlike classic projects where one is required to configure schemes and screens. Change how you process emails in global mail settings.

As a workaround the project admin can still select projects from the screen shot 2016 05 17 at 10 35 28 am png drop down and then select their project from the list to access the project settings page. How does jira service desk process email requests. How are domains added to the allowlist. To create a clone of all the issues from the template project takes about an hour when it should be a simple click.

Try out the latest slack integration with jira service desk to drive better adoption of your service desk. Browse the top apps add ons plugins integrations for atlassian jira service desk. The difference between classic and next gen projects. Jira service desk tickets can be easily created from directly within the slack channel and comments within jira service desk ticket are automatically displayed in the slack chat thread.

Deliver exceptional it service fast. Change how emails are processed across service desk projects. Jira service desk is an it support solution that integrates with other atlassian products to provide a sophisticated platform for those providing it support and software services. To create a new metric from your service desk project sidebar select project settings slas create sla and fill in the following conditions.

Spin up new services with jira service desk s intuitive codeless setup and configuration. Provide it service and support without the cost and complexity of traditional itsm solutions. Jira service desk email process for pop imap and cloud addresses. Once you have created a project you can configure it to suit the needs of your team or to adapt to a new piece of work your team can use jira projects to coordinate the development of a product track a project manage a help desk and more.