Jira Service Desk Project Types

Jira software comes with five standard issue types so issues can have different fields different workflows or both within the same jira project.

Jira service desk project types. Does the workflow vary it s not the same without you join the community to find out what other. Licensed under a creative commons attribution 2 5 australia license. Manage and administer next gen service desk projects with next gen service desks service teams can manage their own work and process without having to reach out to a jira admin. I would like to know the difference between jira service desk project types.

Set up your service desk project in a way that empowers your agents and your customers get help for their requests. All application types come with templates to help you quickly build new projects. We also define projects as a collection of jira issues. Example cloud templates are shown on the left and server templates are on the right.

Set up your service desk project in a way that empowers your agents and your customers get help for their requests. Jira applications and project types overview the jira family of applications are built to deliver a tailored experience to their user. Documentation for jira service desk 3 1 4 created in 2016 by atlassian. We provide suggested issue types to help you classify tasks to work in common agile software development or it service management methods.

Jira software has development type projects and jira service desk has support type projects. For example a bug issue type might have defect specific fields like steps to reproduce and expected result those two fields don t belong on a screen for the task issue type however. Service desk administrator project role administrator assigned to specific service desks and manages those service desk s configurations. It s not the same without you join the community to find out what other atlassian users are discussing debating and creating.

You can customize your issue types to match any method of project management you want. Jira service desk documentation put the power of jira in the hands of your service. You may also choose to include other applications in your instance such as jira software or jira service desk. Jira core is the default application of jira and will always be present in a jira instance.

Each jira product comes with default issue types to suit the needs of your projects and teams. Basic customer service and it service desk.