Jira Service Desk Queue Examples

Click save to confirm your changes.

Jira service desk queue examples. Provide it service and support without the cost and complexity of traditional itsm solutions. However jira service desk queues allow you to automatically triage and prioritize issues for them. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Below is how i end up have to do to get some sort of export for jira service desk.

If you want your team to focus on requests that must be completed by next week for example you can set up a queue that only contains requests with a set due date. This question is in reference to atlassian documentation. Making queues for your service desk teams it looks like it s not possible but is can i make sub queues inside other queues. Select edit queue.

For example you may have a time to first response goal. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note. Agents do not have the permissions to add new queues or configure existing ones. Select the queue you want.

Edit name issues to show columns. While i was typing this i saw your reply. Jira service desk comes with default queues that your administrator can update to automatically triage issues for your team. Configuring queues in your service desk shouldn t require a phd.

Select the queue you want to edit. While this app has features specific to jira service desk the app is technically available across the. Spin up new services with jira service desk s intuitive codeless setup and configuration. You can use the preconfigured queues in your service desk or you can create your own custom queues.

Click on ellipses and select edit queue. I have to exit out this queue and then go back to the queue to get the below string. Custom queues allow you to choose the name for the queue determine what requests are filtered into the queue and what columns appear in the queue. While this app has features specific to jira service desk the app is technically available across the whole jira instance.

Note that you will see a live preview of the updated issues that appear in this queue as you edit it. Queues are visible amongst your entire team so everyone is kept up to date with the latest requests. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note. Jira cloud apps are priced based on the maximum users of the jira products on your instance.

Therefore the above guidelines for licensing across maximum users still apply. Simply select the issue type status and or any criteria to create a queue for your team. As an agent you can see how many issues are in each queue and switch between queues to work on the right issues at the right time. Deliver exceptional it service fast.

From your service desk project go to queues.