Jira Service Desk Automation Examples

With that in mind below are some more core resources that we and our customers have used to supercharge jsd. I promised this would be the most comprehensive post ever on how to automate your jira service desk. Jira service desk comes with several automation rule templates such as reopen on customer comment at risk sla alert update jira linked issues triage requests sent by email and more.

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Jira service desk automation examples. For example you can set an automation rule that alerts an agent when a high priority issue is created. Currently there are a few options when it comes to writing automation within jira. We can extend them with advanced automation rules from apps dedicated to jira service desk to i e. You can use these preset rules out of the box or edit preset automation rules as well.

Or your service desk can reopen an issue if your customer comments on it after its been resolved. More jira service desk automation resources. All options involve choosing causes applying constraints then providing effects. Auto assign tickets automate integrations between platforms or even monitor the communication.

Follow proven patterns for setting up jira service desk for it and software development teams. For example jira service desk gives us the possibility to use a set of rules to automate some parts of our processes. Automation options with jira. The most popular options are scriptrunner for jira autoblocks for jira automation for jira and jira service desk s out of the box automation.

For example if you re using jira service desk to keep track of equipment you can send emails to your customers letting them know how long they can expect to wait for their new computer monitor phone etc. Atlassian blog top 8 pro tips to automate jira with built in rules.